Returns & Exchanges

At MOES, we stand behind the quality of our smart home devices and electronics with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log in to your MOES account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronic device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to MOES

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technical team verifies the condition of the returned hardware, your refund will be processed to your original payment method within 5-7 business days.